You may cancel your order prior to being shipped, you must request the cancellation via our Toll Free Customer Service Dept by calling 800-557-6776. There will be no charge for cancelling your order prior to it being shipped. Our customer service department is open Monday through Friday from 9:00am Est to 6:00pm Est, we do not accept under any circumstances order cancellation via email or via voice mail. Order cancellation must be called in to a customer service representative, due to our fast turn around of orders they will need to pull your order from the shipping department in order to cancel it.
If your order has shipped but has not been delivered, you may request that the customer service representative contact the freight company in an effort to stop the delivery and bring back the order to us. This option is very costly, due to the fact that their will be two charges imposed (1) The outgoing shipping charges and (2) The inbound shipping charges. You the customer are responsible for these charges, which will be deducted from your refund. Please ensure that the product you order is the right product for your needs, in order to avoid any costly errors by ordering a wrong product.