Products we sell generally include the original manufacturer's warranty, provided that the products are installed by a licensed contractor when required and in accordance with the terms and conditions of the manufacturer's warranty. All equipment, unless otherwise stated, is sold brand new. If a warranty repair is needed, simply contact the contractor that installed the equipment. Once the problem is diagnosed, the contractor generally can obtain a warranty replacement part free of charge by returning the defective part to us or to another of the manufacturer’s local parts distributors. On all parts replacements under warranty, you will be responsible for any labor charges incurred in the replacement of the part as well as shipping and handling of the defective and replacement part. We will not be responsible for any labor cost to diagnose, repair, install, or otherwise service the products or equipment we sell.
We note that some manufacturers have adopted policies providing that they will not honor their warranty for certain equipment purchased via the internet. In such cases, we will match the length and scope of the original manufacturer’s parts warranty, provided the other conditions of the manufacturer’s warranty, other than internet purchase, have been met. Manufacturers adopt such policies for various reasons; one of these reasons is the risk of improper installation by homeowners or other installers lacking professional training. We entirely share this concern, and strongly discourage any installation by homeowners or other non-professionals of products requiring technical skills to install. Such products include but are not limited to air conditioning and heat pump units, furnaces, boilers, unit heaters, water heaters, controls and similar products. We will not honor any warranty – whether the manufacturer’s or ours – on any of our products that is not properly installed by a qualified, licensed professional.
If you have any questions or concerns regarding an item's warranty, please feel free to contact us.
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